The adage, "what gets measured gets done" absolutely applies to the hospitality industry. If you don't have a way to measure your service delivery, you don't really know if your doing it well.

Remember,

- Comprehensive shoppers reports.

- Prepared by a 25 year hospitality industry professional.

- Reports tailored to specific business or individual needs.

- Single, monthly, quarterly, or yearly contracts available.

- Target theft issues, inappropriate behavior or poor customer service.